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Provident Bank
3756 Central Avenue
Riverside, CA 92506
Phone:  (951) 686-6060

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Provident Bank's Online Banking Identity Verification feature:

What is the security feature?
In order to make your online banking experience as secure as possible we have introduced a security feature that watches for uncharacteristic or unusual behavior involving your internet banking access. If anything out of the ordinary is detected, we will ask you to verify your identity.

How does it work?
In the rare case we detect any unusual or uncharacteristic activity, we will ask you to answer security questions or if there are problems with answering the questions, allow us to phone you to make sure that it is really you trying to sign on. Most of the time you will not notice that the security feature is even there, but it will still be protecting you 24 hours a day and 7 days a week.

Do I need to sign up for the security system?
The security system is automatically available to all of our customers. Expect to be prompted at some point while banking online to enter additional information. This may include choosing some security questions that only you know the answers to as well as supplying phone numbers where you can be reached while banking online. Once this occurs, you have added a layer of protection to your Online Banking access and best of all, it's free!

  • What is this security system?
  • How do I sign up for the security system?
  • How much will it cost?
  • When will I be asked for more information?
  • What additional information will I be asked?
  • What is unusual or uncharacteristic behavior?
  • Will I be asked for more information all the time now?
  • How are you able to detect unusual or uncharacteristic behavior?
  • How do I know it is working?
  • How will my phone numbers be used?
  • How many phone numbers should I provide?
  • What if I need to change my phone number?
  • What if I cannot be contacted at any of the phone numbers listed?
  • Is my personal information still safe?
  • I have already set up my contact numbers, why am I being asked for them again?
  • How will this help prevent online fraud?
  • I check my account very often, wouldnt I know if something unusual showed up on my account?
  • I share my computer with someone who has their own account. Can both of us still log in from this machine?
  • I already have anti-virus and a personal firewall. Why do I need this?

This is not an offer for an extension of credit or a commitment to lend. All applications are subject to borrower and property underwriting approval. Not all applicants will qualify. All loan products and terms are subject to change without notice. Provident Savings Bank, F.S.B.
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